Regulations

Online store regulations

§1 General Provisions

1. Seller provides Services in accordance with these Terms and Conditions and generally applicable law

2. Services are provided via the Store's website 24 hours a day, 7 days a week

3. The Seller makes these Terms and Conditions available on the Store's website and may make them available in the Client's Account or include them as an attachment to e-mails containing statements of acceptance of the Clients' offers. Customers may at any time: access the Rules and Regulations, record them, obtain and reproduce by printing or saving on a data carrier

4. Information provided on the Store's website does not constitute an offer by the Seller within the meaning of Article 66 of the Civil Code, but only an invitation to customers to submit proposals to conclude a contract, in accordance with Article 71 of the Civil Code

5. In order to use the Store, it is necessary for the Customer to have a data communication device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, as well as an active and correctly configured e-mail account

6. The use of the Store may incur costs of fees for Internet access and data transmission, to the extent established by agreement with the telecommunications operator, whose services are used by the Customer.

§2 Account registration in the store

1. The agreement for the provision of the Customer Account Service is concluded for an indefinite period of time at the moment of confirmation by the Seller of the Customer Account registration

2. The subject of this Customer Account Service is to provide a Customer Account panel, which allows, among other things, to manage the Customer's data and orders

3. To create a Customer Account, you must make a voluntary and free registration. It is done by completing and sending to the Seller the registration form, which is available in the area of the Store's website

4. It is a condition of correct completion of the registration form that all mandatory fields and optional fields, if any, are filled in using true, complete and pertinent data or information about the Customer

5. Before submitting the registration form, the Customer should declare, by ticking the appropriate box, that he/she is familiar with the Regulations and accepts their provisions

6. Before sending the registration form, by ticking its appropriate, the Customer may voluntarily declare that he/she agrees to have his/her personal data processed for marketing purposes by the Seller

7. The Seller informs that the marketing purposes indicated above may include, in particular, sending commercial information by the Seller, using the Client's contact details. The consent referred to in the above paragraph may be withdrawn at any time

8. Sending a registration form to the Seller is done using the functionality of the Store and through it

9. The use of a Customer Account is possible after its creation and subsequent logging in with an appropriate login and password

10. Termination of the agreement for the provision of a Customer Account may be made without giving any reason and at any time, using its functionality or by sending a statement to that effect to the Seller, e.g. by e-mail or letter

§3 Basic store functionalities

1. The Seller makes available to the Clients the following basic functionalities of the Store: making available the search engine of the Goods, making available the chat with the Seller making available the advertising offer of the Goods in social media, making available the map, recommending the resources of the Store, making available the possibility of tracking an order

2. To search for Goods or Services in the Store, enter the desired content in the search area of the Store, and then confirm it. The functionality allows to search the Store resources using the keywords entered by the Customer. In addition, the functionality can enable an advanced search for selected criteria

3. To use the chat functionality with the Vendor, enter the desired content in its field and then send a message to the Vendor. If the chat is "online", the Vendor will respond immediately, via the chat functionality

4. To use the functionality of sharing the Merchandise's advertising offer on social media, you must use the buttons assigned to those media, published in the Merchandise's advertising offer area. In order to use this functionality, it is required to have a user account in the selected social media

5. In order to use the map functionality, you need to view the website containing the map. The functionality allows you to get an overview of the location of the Seller's headquarters

6. To use the Store's social media resource recommendation functionality, use the buttons assigned to those media published in the Store's resource data area. In order to use this functionality, it is required to have a user account in the selected social media

7. To track your order, please enter your order number in the space provided. Your order number can be found on your receipt and in your order confirmation email

§4 Orders placed via the Store

1. Orders for Goods or Services can be placed via the Store's website 7 days a week and 24 hours a day using the Shopping Cart function. After completing the order list of Goods in the Shopping Cart area, the Customer proceeds to the order processing

2. After completing the order list of Goods, in the Shopping Cart area, the Customer enters or selects: billing information, delivery information including delivery method and address, payment method

3. Placement of an order is preceded by the Customer receiving, through the display in the Shopping Cart area, information on the total price for the order, including taxes and related costs, in particular Delivery and payment costs

4. Placing an order can take place by using the appropriate button in the shopping cart and is tantamount to submitting to the Seller by the Client an offer to conclude a contract of sale of the Goods included in the order

5. Before sending the order form, by ticking the appropriate checkbox, the Customer should declare that he/she is familiar with the Regulations and accepts their provisions

6. A placed order can be changed by the Client until the Seller receives information about shipment of the Goods

7. Order changes may include cancellation, partial cancellation, expansion to include additional Goods, change of Delivery address

8. The Seller shall immediately inform the Client about the inability to accept an order, in case of circumstances causing it. This information is given by telephone or e-mail. The information may constitute rejection of the offer in its entirety or contain the following proposals of order modification: rejection of the offer in the part that cannot be realized, which results in recalculation of the order value, division of the Goods or Services to be delivered into a part that can be delivered and a part that will be delivered at a later date, which does not result in recalculation of the order value

9. Acceptance of the Customer's offer made by the Seller subject to the change referred to in the above item shall be deemed a new offer, requiring acceptance by the Customer in order to conclude the Sales Agreement

10. Technical support for a limited time from the date of sale

11.Duration of technical support for each package Installation package: basic - duration of technical support seven days, optimal - duration of technical support fourteen days, extended - duration of technical support thirty days Support package: basic - maintenance duration three days not more than 180 minutes , optimal - maintenance duration seven days not more than 420 minutes, extended - maintenance duration thirty days not more than 720 minutes Training Package: basic - maintenance duration three days not more than 180 minutes , optimal - maintenance duration seven days not more than 420 minutes, extended - maintenance duration thirty days not more than 720 minutes

12. Unless otherwise specified elsewhere, the duration of technical support or validity of the package, goods or services purchased shall be a maximum of thirty days from the date of sale

13. The aforementioned deadlines begin by the date of sale

14. Confirmation of order acceptance by the Seller takes place by immediate sending of an e-mail message. The message contains the terms and conditions of the Sales agreement agreed upon by the parties, as well as the data entered by the Customer on the order form, in order to enable the detection of errors occurring in them. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail message indicating the correct data

15. Confirmation of order acceptance is equivalent to the Seller's acceptance of the offer to conclude a Sales agreement, made by the Client.

16. All information and files received from the customer are kept for a maximum of 60 days from the date of order

17. All information and files made for the customer are kept for a maximum of 60 days from the date of order

§5 Telephone orders

1. The Seller does not allow placing orders for the purchase of Goods or Services by telephone

§6 Sales

1. The Seller renders to the Clients the Service of Distance Sales of Goods and Services

2. The subject of the Sales Agreement includes the obligation of the Seller to transfer ownership of the Goods to the Client and to release them, as well as the obligation of the Client to take over the Goods and pay the Seller the price of the Goods

3. The Seller reserves the right to conduct promotional campaigns, consisting in particular in reducing the price of Goods or Services until a specified date or until the stocks of Goods subject to promotion are exhausted

4. By concluding a contract of Sale, the Seller undertakes to supply the Client with Goods free from defects

5. Package validity: Basic Package 3 days, Optimal Package 14 days, Enhanced Package 30 days

6. If no validity period is specified, the maximum period is 30 days

7. The Sales Agreement is concluded at the moment of confirmation of the Customer's order by the Seller

8. Upon completion of the work, the Buyer shall report any noted errors within no more than 7 days after completion of the commissioned work. If this deadline is exceeded, the changes and corrections made shall be deemed defect-free

9. The Goods and Services shall be issued no earlier than upon payment by the Customer

10. Confirmation of release of the Goods to the Carrier for Delivery may be made by sending an email to the Customer's email address

11. The risk of accidental loss or damage to the item passes to the Consumer at the time of its release to the Consumer

12. If Customer selects Delivery via Carrier, it is recommended that the delivered shipment be examined by Customer with Carrier present

13. If the shipment is found to be damaged, the Customer has the right to request the Carrier to prepare an appropriate protocol

14. We work weekdays from 11 am to 3 pm

§7 Payments

1. The value of payment for the Sale is determined based on the price list of the Goods, located on the Seller's website at the time of ordering the Goods

2. The prices given on the Store's website next to a given product are gross prices given in Polish zloty and include the value of VAT tax, whereas they do not include the costs of delivery of the Goods and the selected method of payment

3. The costs of the transaction and Delivery of the Goods or Services shall be borne by the Customer

4. The total price of the order, shown in the shopping cart area before placing the order and after selecting the method of Delivery of the Goods and payment, includes the price for the ordered Goods together with any tax due and any related costs, in particular Delivery and transaction costs

5. The total order price is binding for the Seller and the Customer

6. The Seller allows the following methods of payment for the provided Sales Services: by cash or card upon personal collection at a stationary Store location, by cash on delivery from the Carrier, by traditional transfer to the Seller's bank account no.: 98 1160 2202 0000 0001 6509 2652 , using an external payment system Przelewy24, operated by DialCom24 Sp. z o.o. with its seat in Poznań (60-327) at Kanclerska 15 Street, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000306513, NIP: 7811733852 and REGON: 634509164

7. The due date for payment is when the Goods or Services are delivered

8. The Customer shall be obliged to make the payment: at the moment of delivery of the Goods or Services - in case the cash payment method is chosen, within 7 days - in case the traditional payment method is chosen, at the moment of placing the order - in case the payment method using an external payment system is chosen

9. Reimbursement of payments by the Seller takes place immediately, no later than within 14 days from the date the cause arises, in the case of: withdrawal from the contract by the Consumer, resignation by the Customer from the order or part of the order paid for before implementation, recognition by the Seller of the claim covered by the complaint in whole or in part, on the basis of generally applicable regulations

10. Refunds will be made using the same payment method used by the customer in the original transaction, unless the customer agrees to a different solution that does not involve any costs for him

11. The Seller shall not be obliged to reimburse additional costs incurred by the Client for delivery of the Goods or Services if the Client has chosen a method of delivery of the Goods other than the cheapest ordinary method of delivery offered by the Seller

§8 Guarantees

1. Goods may be covered by Seller's, manufacturer's or distributor's warranty

2. The guarantee is granted by submitting a guarantee declaration, which specifies the obligations of the guarantor and the rights of the Customer in the event that the Goods or Services do not have the properties specified in this declaration

3. Along with the Goods under warranty, the Seller issues a warranty document to the Client

4. 12 months guarantee for the store when purchasing any administration package for twelve months

§9 Complaints

1. Claims may be made under warranty or guarantee, if any

2. In the case of warranty coverage of the Goods, the Consumer is entitled to complain about the Goods using rights under the guarantee, by reporting the complaint through the Seller or directly to the guarantor. In the event of exercising warranty rights by the Consumer, the period of time for exercising rights under the warranty is suspended as of the date of notification of defect to the Seller. This period continues to run from the date of refusal by the guarantor to perform its obligations under the guarantee or ineffective lapse of time to perform them

3. The right to exercise rights under the warranty is independent of any rights under the guarantee. Exercise of any rights under the guarantee does not affect the liability of the Seller under the warranty

4. Warranty claims may be filed by letter or e-mail to the postal or electronic address of the Seller. It can be filed using a form, the specimen of which is attached to the Terms and Conditions, but it is not mandatory

5. In the content of the complaint under the warranty, it is recommended to include: contact details of the Consumer, which will be used to respond to the complaint and correspondence related to it, the Consumer's bank account number, which will be used to refund funds, in the event of such circumstances, a description of the problem and identification details of the Consumer

6. In the event of a complaint under warranty concerns the Goods, in order to consider the complaint by the Seller, the Consumer is obliged to deliver or send the Goods to the address of the Seller, at his expense

7. The Seller recognizes claims under: warranty within 14 days from the date of notification, warranty, if any, within the time specified in the warranty conditions

8. The Seller shall inform the Consumer on how to resolve the received complaint: under warranty by e-mail or regular mail, depending on the will of the Consumer or the method used by him to lodge a complaint, under warranty in the manner specified in the warranty terms and conditions

9. In the case when the complaint under warranty refers to the Goods, which after recognition of the complaint are subject to shipment to the Consumer, the Seller shall deliver or send the Goods to the Consumer's address

10. The reimbursement of funds in connection with a complaint under the warranty will be made using the method of transfer to a bank account or postal order, in accordance with the wishes of the Consumer

11. The application of warranty law is excluded in relation to Customers who are not Consumers

§10 Out-of-court complaint handling and claims investigation

1. The Consumer has the opportunity to use the following out-of-court complaint and claim handling methods: submitting an application for resolution of a dispute arising under a Sales agreement to a permanent arbitration consumer court operating at the Trade Inspection, whose address, in terms of jurisdiction, can be determined through the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596, submission of an application for initiation of mediation proceedings in the case of amicable settlement of a dispute between the Consumer and the Seller to the regional inspector of the Trade Inspection, whose address, in view of its jurisdiction, can be determined via the website of the Office of Competition and Consumer Protection, kept at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595, using the assistance of a district or municipal consumer ombudsman or a social organization whose statutory tasks include protecting consumers, filing a complaint via the EU ODR online platform, available at the URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC

2. Detailed information on the procedure for out-of-court handling of complaints and claims, and rules of access to these procedures are available in the headquarters and on the websites of the entities listed in paragraph 1. 3. The list of entities and institutions that carry out tasks related to out-of-court settlement of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl

§11 Withdrawal from the Agreement

1. A consumer may, without giving reasons, withdraw within 14 days from an agreement, including a Sales agreement, subject to the standards indicated in the content of the instruction on withdrawal from the agreement, which is an annex to the Regulations

2. The right of withdrawal does not apply to the Consumer in relation to the contract of sale of goods supplied in a sealed package, which after opening the package cannot be returned for health protection or hygiene reasons, if the package has been opened after delivery

3. In other cases, the Consumer may withdraw from the contract by submitting a statement of withdrawal to the Seller. The declaration can be made on a form, a sample of which is attached to the Terms and Conditions

4. Immediately, but no later than within 14 days from the date on which the Consumer has withdrawn from the contract, he or she shall return the Goods to the Seller or transfer them to a person authorized by the Seller. To meet the deadline it is sufficient to send back the Goods before its expiry. This provision shall not apply in the case when the Seller offered to pick up the Goods himself

5. The consumer shall be liable for any diminution in the value of the Goods resulting from their use beyond what is necessary to establish the nature, characteristics and functioning of the Goods. 6. In the case of withdrawal from the contract, it shall be considered as not concluded. If the Consumer has made a statement of withdrawal from the contract before the Seller accepted his offer, the offer shall cease to be binding

§12 Data processing and cookies Persons whose personal data is processed by the Seller have the rights described in the Shop's Privacy and Cookies Policy. Information about the cookies used can be found in the Shop's Privacy and Cookies Policy

§13 Licensing Terms

1.Seller grants to Customers using the Store a free license for their own personal use and to enable the use of the Store, subject to these terms and conditions

2. The name of the Store, Store graphics, the Store structure, the Store, the source or compiled code of the Store, websites used to operate the Store, and any documents prepared by the Seller in connection with the provision of the Store, including also related works, including the Terms and Conditions and other documents or messages sent in connection with the provision of services, constitute works within the meaning of copyright law. Seller does not transfer to the Client the economic copyright to the Store or any works forming part of it, or the right to grant permissions in the field of disposal of the economic copyright to these works or the Store and the use of them, as well as to exercise any other subsidiary rights, not reserved in the license terms

3. The right to use the Store and related works is valid in the following fields of exploitation: recording and reproduction in the memory of a telecommunications device at a time and place of one's own choice as well as access and display by means of a telecommunications device at a time and place of one's own choice

4. Customer may not: rent, lease or resell the works or any part of them, as well as create derivative works based on them, make changes to the works, remove proprietary or copyright notices that may appear in the area of the works, use the works for purposes that violate applicable common law or ethical and moral standards

5. The license is unlimited in time, unlimited in territory and non-exclusive, and applies to the entire Store and related works. Seller retains the exclusive right to decide to maintain the integrity of the Store

6. By publishing any content in the Store, and in particular: comments or opinions, the Customer grants the Seller a free, unlimited in time, unlimited in territory and non-exclusive license to use them in the following fields of use: publication in the area of the Store's website, recording and reproducing in the memory of a telecommunications device at a time and place of one's choice, access and display by means of a telecommunications device at a time and place of one's choice, while retaining the right to grant sublicenses referred to in the above points, in order to enable Customers to use the Store

7. The Customer acknowledges that it is prohibited to provide to the Store or through it, content that is unlawful, may mislead other customers, violating the personal interests of customers, the Seller or third parties, generally considered to be offensive, vulgar or violating decency, in particular: pornographic content, content advocating the use of drugs or excessive alcohol consumption, content inciting racism, xenophobia or spreading hatred. 8. Seller is entitled to remove or moderation content that violates the provisions of the Terms

§14 Applicability and amendment of the regulations

1. The Regulations shall come into force within 3 days of their publication on the Store's website

2. Amendment of the Regulations may occur due to changes in the law on the subject of providing the Services, as well as due to technical or organizational changes concerning the services provided by the Seller

3. The Regulations are amended by publishing their new content on the Store's website

4. Amendments to these Terms and Conditions shall not apply to Sales Agreements concluded prior to the date of their amendment

5. Information about changes to the Regulations is published in the area of the Store's website within 3 days before the new version becomes effective

6. The Seller sends electronically information about changes to the Terms and Conditions, if the parties are bound by an agreement concluded for an indefinite period

§15 Final Provisions

1.Disputes arising in connection with an agreement concluded on the basis of these Terms and Conditions shall first be settled by negotiation. If no agreement is reached, the court of competent jurisdiction to resolve disputes shall be the court having jurisdiction over the Seller's registered office

2.Capitalized terms are defined in accordance with the explanations provided in the section describing the definitions used in the Regulations

3.Seller is not responsible for: interruptions in the proper functioning of the Shop and improper provision of Services, caused by force majeure, in relation to non-consumer Clients, interruptions in the proper functioning of the Shop and improper provision of Services to non-consumer Clients, caused by technical operations or causes attributable to the entities by which the Seller provides Services, benefits lost by non-consumer Clients

4. In the absence of the possibility of amicable settlement of a dispute between the Seller and a Customer who is not a Consumer or a Consumer not residing on the territory of the Republic of Poland in the circumstances where such a possibility is allowed by the provisions of its national law, the court competent for the resolution of the dispute shall be the court competent for the registered office of the Seller

5. In relation to Customers who are not Consumers or Consumers not residing in the territory of the Republic of Poland, if the provisions of their national law allow such a possibility, as the applicable law for the performance of the contract concluded with the Seller and settlement of disputes related thereto, the law of the Republic of Poland shall apply

6. Unless otherwise agreed by the parties in writing and by mutual agreement, the scope of work, services and packages offered does not include: graphic design, translation, programming work including code modification

7. The provisions of the Regulations are not intended to exclude or limit the rights of the Customer who is a Consumer, resulting from universally applicable local law

8. In relation to agreements concluded with the Seller, in the case of inconsistency of the Regulations with generally applicable law in the country of the Consumer, these provisions shall apply

9. If any provisions of these Terms of Use should prove invalid or ineffective, this circumstance shall not affect the validity and effectiveness of the remaining provisions of these Terms of Use. The invalid or ineffective provisions will be replaced by a provision that corresponds to what the parties have agreed or would have agreed if they had included such a provision in the Terms of Use. 10. Brand monitoring is conducted by Brand24 and Newspoint among others: *Best Solution*, Aneta Nowicka*, *Prestaguru*, and its derivatives and others

§16 Definitions used in the regulations

1. Business days are weekdays from Monday through Friday, excluding legal holidays

2. Delivery is the process of delivering the Goods to the Customer to the destination indicated by the Customer, carried out through a Carrier

3. The Customer is a natural person, provided that he or she has full legal capacity or limited legal capacity in cases regulated by generally applicable laws or provided that he or she has the consent of the statutory representative, as well as a legal person or an organizational unit without legal personality, to which generally applicable laws grant legal capacity, which concludes a contract with the Seller for the provision of Services

4. Customer Account is a panel that allows managing Customer orders through the Store, subject to registration and login

5. A consumer is a customer who is a natural person and enters into an agreement for a purpose not directly related to his/her commercial or professional activity

6. The shopping cart is a functionality of the Store that allows the Customer to complete orders for Goods

7. Carrier is an entity that provides Goods Delivery services in cooperation with Seller

8. Regulations are these terms and conditions, the object of which is to provide Services electronically by the Seller to customers, through the Store

9. Store is a store operated by the Seller via a website available on the Internet at the URL address: website

10. The Seller is Aneta Nowicka, conducting business under the name Aneta Nowicka "Best Solution", with its registered office in Warsaw (01-355) at 172 Przyjaźń Street, registered in the Central Register of Entrepreneurs and Information on Business Activities conducted by the Minister of Development, under tax ID 5221926106 and statistical number REGON 141683917, which is a service provider, administrator and owner of the Store. The Seller can be contacted by phone: 888 830 888 and by e-mail

11. Sale is a Service of sale of Goods, rendered by the Seller to the Client, the subject of which is the obligation of the Seller to transfer ownership of the Goods to the Client and their release and obligation of the Client to collect the Goods and pay a specified price to the Seller

12 .Goods is the thing presented in the area of the Store by the Seller for Sale

13. Service is a service provided by the Seller to the Customer, on the basis of a contract concluded between the parties through the Store. The contract is concluded as part of an organized system of contract conclusion at a distance, without the simultaneous physical presence of the parties. INFORMATION ON USING THE RIGHT TO WITHDRAW FROM THE CONTRACT NOTICE OF WITHDRAWAL FROM THE CONTRACT As a consumer, you have the right to withdraw from a contract concluded at our Store within 14 days without giving any reason, subject to the cases indicated in the section "exclusion of the right of withdrawal". The period of withdrawal shall expire after 14 days from the day: on which you have taken possession of the item or on which a third party other than the carrier and indicated by you has taken possession of the item - in the case of a sales contract, conclusion of the contract - in the case of service contracts. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. To exercise the right of withdrawal, you must inform us: Aneta Nowicka "Best Solution", Oś. Przyjaźń 172, 01-355 Warsaw, e-mail: , about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail). When withdrawing from a contract, you may use a model withdrawal form, but it is not obligatory. A model form is attached to the Rules and Regulations for electronic services in the Shop. EFFECTS OF WITHDRAWAL If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), immediately and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold reimbursement until we receive the item or until you provide us with proof of return, whichever event occurs first. If you have received items in connection with the contract, please send or give us the item to the address Aneta Nowicka "Best Solution", Oś. Przyjaźń 172, 01-355 Warsaw, immediately, and in any case no later than 14 days from the date on which you have informed us of withdrawal from this contract. The deadline is met if you send the item before the expiry of the 14-day period. Please be informed that you will have to bear the direct costs of returning the item. The maximum amount of these costs is estimated at about 20,00 PLN. You are responsible only for the reduction in the value of the thing resulting from using it in a manner other than necessary to determine the nature, characteristics and functioning of the thing. EXCLUSION OF THE RIGHT TO WITHDRAW FROM THE AGREEMENT The right to withdraw from the contract concluded off-premises or at a distance does not apply to the consumer in relation to the contract in which the subject of performance is the thing supplied in a sealed package that can not be returned after opening the package for health or hygiene reasons, if the package was opened after delivery. Customer who is a Consumer acknowledges that all services offered by the Seller is an agreement having as its object the provision - a non-refabricated service, made according to the order of the consumer or serving to meet his individual needs. In accordance with Article 38 point 3 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827 as amended) for distance sales, we inform that the service of installation and configuration of the online store is prepared according to the individual specification of the Customer and is treated as a "special order" MODEL FORM FOR WITHDRAWAL FROM CONTRACT (this form should be completed and sent back only if you wish to withdraw from the contract) Address: Aneta Nowicka "Best Solution", Oś. Przyjaźń 172, 01-355 Warszawa I/We(*) hereby inform(*) about my/our withdrawal from the sales agreement of the following items(*)/provision of the following services(*): Date of conclusion of the agreement(*)/receipt of the agreement(*): Name and surname of the consumer(s): Address of the consumer(s): Signature of the consumer(s): (only if form is sent on paper) Date: (*) Delete as appropriate. COMPLAINT FORM (this form may be filled in and returned in the case of a complaint under warranty) Address: Aneta Nowicka "Best Solution", Oś. Przyjaźń 172, 02-593 Warszawa Name and surname or name of the Client Customer's address: Telephone no: Customer's e-mail address: As contact data, which will serve to respond to the complaint and conduct correspondence related to it, I indicate: postal address: e-mail address: The complaint refers to: sales contract from __________ goods: contract for providing other services: other: Date of stating the reason for the complaint: Description of the problem: Request for complaint: removal of defects in goods or services replacement of goods for goods free of defects reduction of the price of goods withdrawal from the contract Seller informs that: The goods may be covered by the manufacturer's or distributor's warranty. In this case, the Customer is entitled to claim the goods using the rights arising from the guarantee by making a complaint to the guarantor. Lodging a complaint to the guarantor may be done through the Seller or directly to the guarantor. The Customer may exercise the rights under the warranty for physical defects of the goods regardless of the rights under any warranty. Signature of the ordering party: Placing an order is tantamount to acceptance of these regulations